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October 27, 2023

The Future of MedTech: Building Trust and Fortifying Cybersecurity

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Introduction

The rapid advancement of technology in the field of healthcare, commonly known as MedTech, has opened up numerous possibilities for improving patient care and enhancing the overall healthcare ecosystem. However, with these opportunities come significant challenges, particularly in the realm of cybersecurity and building trust.

As MedTech continues to evolve, it is crucial to prioritize cybersecurity to protect patient data, ensure the reliability of medical devices, and build trust among both healthcare professionals and patients. This piece will explore the future of MedTech and offer insights into how to build trust and fortify cybersecurity in this dynamic field.

Section 1: Understanding the Landscape

The Growing Importance of MedTech

In recent years, the field of Medical Technology has experienced a significant transformation, emerging as a pivotal force in modern healthcare. This evolution has been characterized by a multitude of technological advancements and innovations that have revolutionized the way healthcare is delivered, received, and managed.

The MedTech Revolution

MedTech, a fusion of medicine and technology, has become an integral part of healthcare ecosystems worldwide. Its increasing prominence can be attributed to a convergence of factors, including rapid advancements in computing power, data analytics, and the miniaturization of electronic devices. These developments have empowered healthcare providers with a potent arsenal of tools and solutions that enhance their ability to diagnose, treat, and monitor patients with unparalleled precision and effectiveness.

Improved Patient Outcomes

One of the most compelling aspects of MedTech is its profound impact on patient outcomes.

Traditionally, healthcare treatments and interventions relied heavily on a trial-and-error approach, which often resulted in suboptimal outcomes and prolonged recovery times. With the integration of MedTech solutions, healthcare providers can now tailor treatments to individual patients, leveraging data-driven insights and personalized medicine approaches. This level of customization not only enhances the efficacy of treatments but also reduces the risks of adverse events, leading to improved patient outcomes and a higher quality of life.

Cost-Efficiency in Healthcare

In an era where healthcare costs are a constant concern, MedTech has emerged as a cost-effective alternative to traditional healthcare methods. The utilization of telemedicine, remote monitoring devices, and artificial intelligence-driven diagnostics not only streamlines healthcare delivery but also reduces the burden on physical infrastructure and personnel.

This, in turn, lowers the overall cost of care, making it more accessible to a broader demographic of patients. Additionally, preventive measures enabled by MedTech solutions can preempt costly medical interventions by identifying health issues at an earlier stage, further contributing to cost savings.

Enhanced Accessibility

MedTech has transcended geographical and demographic barriers, democratizing access to healthcare services. Telehealth platforms and mobile health applications have brought medical consultations and monitoring within reach for individuals residing in remote or underserved areas. Patients with chronic conditions can now manage their health more effectively from the comfort of their homes, reducing the need for frequent hospital visits. Along with that, wearable devices. and mobile apps have empowered individuals to take proactive control of their health, fostering a culture of self-care and health literacy.

The growing MedTech represents a paradigm shift in how healthcare is delivered, offering a multitude of benefits, including improved patient outcomes, cost-efficiency, and enhanced accessibility.

As we proceed through this discussion, we will explore the various facets of MedTech, its applications across different medical specialties, and the challenges and opportunities it presents to healthcare stakeholders.

The Cybersecurity Challenge

In an era where Medical Technology has become deeply intertwined with the healthcare landscape, the importance of addressing cybersecurity concerns cannot be overstated. This section is dedicated to understanding the vulnerabilities and risks that accompany the integration of technology into medical devices and systems, as well as the potentially devastating consequences of cyberattacks on both these devices and the sensitive patient data they handle.

Vulnerabilities in MedTech

The intersection of MedTech with digital interfaces has brought about vulnerabilities that, if exploited, can pose severe threats to patient safety and data privacy.

Some key vulnerabilities include:

  • Software Vulnerabilities: Medical devices often rely on complex software systems, and any vulnerabilities within these systems can be exploited by cybercriminals. These may range from outdated software with unpatched security flaws to inadequate encryption measures.
  • Network Connectivity: Many medical devices are now connected to hospital networks and the internet for remote monitoring and updates. This connectivity introduces the risk of unauthorized access if not properly secured.
  • Legacy Systems: Older medical devices that were not originally designed with cybersecurity in mind may lack modern security features, making them susceptible to attacks.
  • Human Error: Healthcare professionals and patients themselves can inadvertently introduce vulnerabilities through poor password practices, sharing sensitive information, or falling victim to phishing attacks.

Risks Associated with Cyberattacks

The potential consequences of cyberattacks on medical devices and patient data are multifaceted and deeply concerning:

  • Patient Safety: Tampering with medical devices, such as insulin pumps, pacemakers, or infusion pumps, can have life-threatening consequences for patients. For instance, a cyberattack could alter dosages, disrupt vital functions, or even render the device non-functional, jeopardizing patient health and safety.
  • Data Breaches: Patient data is a treasure trove for cybercriminals, often fetching a high price on the dark web. A breach could expose sensitive medical records, including diagnoses, treatment plans, and personal identifiers, leading to identity theft, insurance fraud, or blackmail.
  • Loss of Trust: A significant cyberattack on healthcare institutions erodes public trust in the security of medical systems. Patients may become wary of adopting new technologies or sharing sensitive information with their healthcare providers, hindering the advancement of MedTech and telemedicine.
  • Legal and Regulatory Consequences: Healthcare organizations are subject to strict data protection regulations, such as GDPR in the European Union and HIPAA in the United States. A cyberattack resulting in data breaches may result in severe financial penalties and legal repercussions for failing to protect patient data adequately.
  • Operational Disruption: Cyberattacks can disrupt the normal functioning of healthcare facilities, leading to postponed surgeries, delays in patient care, and financial losses due to downtime.
  • Reputational Damage: News of a cyberattack can damage a healthcare organization’s reputation, making it difficult to attract and retain both patients and skilled healthcare professionals.

Thus, the cybersecurity challenge of MedTech is a pressing concern.

Identifying and addressing vulnerabilities and risks associated with medical devices and patient data is crucial to ensuring the continued progress of healthcare technology while safeguarding patient well-being and privacy.

Internet of Medical Things (IoMT)

The Internet of Medical Things (IoMT) is a transformative force within the healthcare industry, ushering in a new era of patient care and medical management.

In this section, we will explore how IoMT is revolutionizing healthcare and delve into the intricate security implications associated with the proliferation of connected medical devices.

The IoMT Revolution in Healthcare

The IoMT represents the interconnected web of medical devices, wearables, sensors, and healthcare systems that communicate, collect, and share healthcare data in real-time over the internet.

This interconnectedness has sparked several profound changes in healthcare:

  • Remote Patient Monitoring: IoMT allows healthcare providers to remotely monitor patients’ vital signs, chronic conditions, and post-operative recovery in real-time. This has the potential to reduce hospital readmissions, improve patient outcomes, and enhance overall healthcare efficiency.
  • Personalized Medicine: IoMT collects vast amounts of patient data, which, when analyzed through artificial intelligence (AI) and machine learning algorithms, can offer highly personalized treatment plans. Tailored therapies based on an individual’s health data are more effective and can reduce adverse reactions.
  • Data-Driven Insights: The continuous stream of data from IoMT devices provides healthcare professionals with valuable insights into patient health trends and disease progression. This enables proactive interventions and preventive care strategies.
  • Efficient Healthcare Delivery: IoMT streamlines healthcare delivery by reducing administrative burdens, optimizing resource allocation, and automating routine tasks. This leads to cost savings and improved patient experiences.
  • Telemedicine and Telehealth: The growth of IoMT has facilitated the widespread adoption of telemedicine, enabling remote consultations and healthcare services even in remote or underserved areas.

Security Implications of Connected Medical Devices

While the IoMT offers immense benefits, its integration into healthcare systems also brings forth significant security challenges:

  • Data Privacy Concerns: The vast amount of sensitive patient data collected by connected devices makes them attractive targets for cybercriminals. Ensuring data privacy through robust encryption, secure data storage, and access control is paramount.
  • Device Vulnerabilities: Connected medical devices can be vulnerable to hacking, potentially leading to unauthorized access, device manipulation, or data alteration. Manufacturers must implement rigorous security measures during the device development process.
  • Interoperability Challenges: Ensuring seamless communication between different IoMT devices and healthcare systems can be complex. Misconfigurations or vulnerabilities in these interfaces could be exploited by cyber attackers.
  • Supply Chain Risks: Many IoMT components, including sensors and microchips, are sourced from global supply chains. Ensuring the security of these components and the software they run is crucial to preventing supply chain attacks.
  • Regulatory Compliance: Compliance with healthcare data protection regulations, such as GDPR or HIPAA, is essential but can be challenging due to the dynamic nature of IoMT. Healthcare organizations must stay up-to-date with evolving security standards.

In a way, the Internet of Medical Things is reshaping healthcare by enhancing patient care, improving efficiency, and enabling data-driven decision-making. However, it also introduces significant security implications that must be carefully managed to protect patient privacy and the integrity of healthcare systems.

AI and Machine Learning in MedTech

Artificial Intelligence and Machine Learning are two transformative technologies that have gained remarkable prominence in the MedTech sector. In this section, we will explore into how AI and ML are revolutionizing diagnostics, treatment, and patient care, while also addressing the critical concerns surrounding AI-driven decision-making and data privacy.

Shaping Diagnostics, Treatment, and Patient Care

AI and ML are driving significant advancements in several aspects of healthcare:

  • Disease Detection and Diagnosis: AI-powered algorithms can analyze medical images, such as X-rays, MRIs, and CT scans, with unparalleled accuracy. They assist healthcare professionals in detecting abnormalities and diagnosing conditions earlier, leading to more effective treatment interventions.
  • Treatment Personalization: ML models can analyze patient data, including genetic information and historical medical records, to recommend personalized treatment plans. This approach optimizes treatment outcomes and reduces adverse effects by tailoring therapies to individual patient profiles.
  • Predictive Analytics: AI models can forecast disease outbreaks, patient readmissions, and even the progression of chronic illnesses. This enables healthcare providers to allocate resources more efficiently and proactively address potential health issues.
  • Drug Discovery: AI-driven drug discovery accelerates the identification of novel drug candidates and their interactions within the human body. This expedites the development of new pharmaceuticals and therapies.
  • Virtual Health Assistants: AI-powered chatbots and virtual assistants provide patients with 24/7 access to medical information, appointment scheduling, and health recommendations, enhancing patient engagement and satisfaction.

Concerns about AI-Driven Decision-Making and Data Privacy

While AI and ML offer incredible promise, they also raise important concerns:

  • Bias and Fairness: AI algorithms may inadvertently inherit biases present in the training data, leading to unfair or discriminatory outcomes. Addressing bias and ensuring fairness in AI-driven decisions is a crucial ethical consideration.
  • Transparency: Complex AI models can be challenging to interpret, making it difficult to understand the rationale behind their decisions. Ensuring transparency in AI systems is essential for gaining trust among healthcare professionals and patients.
  • Data Privacy: The vast amount of patient data required for training AI models presents a significant privacy challenge. Striking a balance between data accessibility for training and patient privacy protection is vital.
  • Regulatory Compliance: AI and ML applications in healthcare must adhere to stringent data protection regulations. Non-compliance can lead to legal and financial consequences.
  • Security: AI systems can be vulnerable to adversarial attacks, where malicious actors manipulate input data to deceive AI models. Ensuring robust security measures to protect AI systems is paramount.
  • Human-AI Collaboration: The role of healthcare professionals in an AI-driven healthcare landscape needs careful consideration. Effective collaboration between AI systems and human practitioners is essential to maximize the benefits of both.

AI and ML are driving transformative changes in MedTech by enhancing diagnostics, treatment personalization, and patient care. However, addressing concerns related to bias, transparency, data privacy, and security is vital to ensure the ethical and secure integration of AI technologies into the healthcare ecosystem.

Telemedicine and Remote Monitoring

Telemedicine and remote monitoring have emerged as pivotal components of modern healthcare, especially in the wake of the global health challenges that have necessitated innovative healthcare delivery. In this section, we will explore the remarkable growth of telehealth services and emphasize the critical importance of secure telemedicine platforms and remote monitoring solutions.

The Growth of Telehealth Services

Telemedicine, the practice of delivering medical care remotely through telecommunication technologies, has witnessed a significant expansion for several reasons:

  • Global Health Events: The COVID-19 pandemic accelerated the adoption of telehealth by necessitating physical distancing and reducing the accessibility of in-person healthcare services. Telemedicine emerged as a safe and convenient alternative for patients to receive medical care.
  • Advancements in Technology: The proliferation of high-speed internet access, the ubiquity of smartphones, and the development of user-friendly telehealth applications have made it easier for patients and healthcare providers to engage in virtual consultations.
  • Increased Acceptance: Patients have become more accepting of telemedicine as they experience its convenience, reduced travel time, and shorter wait times for appointments. Healthcare providers have also recognized the potential to expand their reach to underserved populations.
  • Chronic Disease Management: Telehealth has proven to be an effective tool for managing chronic conditions. Patients can receive ongoing care, education, and support without the need for frequent in-person visits.

Security in Telemedicine Platforms and Remote Monitoring Solutions

Despite the undeniable benefits of telemedicine and remote monitoring, ensuring security and privacy within these systems a must:

  • Patient Data Protection: Robust data encryption, access controls, and secure transmission protocols are essential to protect this data from unauthorized access and breaches.
  • Secure Video Conferencing: Telehealth consultations often involve video conferencing, which requires secure channels to safeguard patient-doctor interactions.
  • Remote Monitoring Security: Remote monitoring solutions, which involve the use of wearable devices and sensors, must protect the data they collect including data storage, transmission, and authentication mechanisms.
  • Compliance with Regulations: Healthcare organizations must navigate complex regulatory landscapesto ensure that telemedicine practices are compliant.
  • Cybersecurity Measures: Robust cybersecurity measures, including regular vulnerability assessments and the implementation of security patches, are essential to thwart potential threats.
  • Patient Trust: Ensuring the security and privacy of patient data is fundamental to building and maintaining that trust, which is essential for successful telehealth adoption.

In recent years, telemedicine and remote monitoring have evolved into indispensable components of healthcare, offering convenience, accessibility, and quality care. However, the security and privacy of patient data within these systems must be diligently safeguarded to ensure the ethical and effective delivery of virtual healthcare services.

Section 3: Building Trust in MedTech

Trust is the cornerstone of successful integration and adoption of Medical Technology into healthcare systems. In this section, we will explore strategies to build trust in MedTech by focusing on regulatory compliance, transparency and accountability, and educating stakeholders.

Regulatory Compliance

Regulatory bodies play a pivotal role in ensuring the safety and efficacy of MedTech solutions:

  • Role of Regulatory Bodies: Regulatory agencies like the European Union Medical Device Regulation (EU MDR) establish guidelines and standards for the development, testing, and deployment of MedTech. They assess product safety, effectiveness, and quality to protect patient well-being.
  • Importance of Compliance: Compliance with regulatory requirements is not merely a legal obligation; it is a fundamental aspect of patient safety. MedTech companies must adhere to these standards to obtain market approval, which signifies that their products meet the required safety and performance criteria.
  • Industry Standards: In addition to regulatory compliance, adherence to industry standards, such as ISO 13485 for medical devices or ISO 27001 for information security management, is essential. These standards provide a framework for quality management and data security, instilling confidence in stakeholders.

Transparency and Accountability

Transparency and accountability are vital components of building trust in MedTech:

  • Transparency: MedTech companies should be transparent about their practices, data usage, and cybersecurity measures. Clear communication with stakeholders, including patients and healthcare providers, fosters trust. Transparency also involves disclosing any potential conflicts of interest.
  • Accountability: In case of cybersecurity breaches or adverse events related to MedTech, clear accountability mechanisms should be in place. This includes promptly reporting incidents, conducting thorough investigations, and taking corrective actions. Holding responsible parties accountable demonstrates a commitment to patient safety.
  • Ethical Considerations: Ethical considerations, such as avoiding overpromising benefits, must guide MedTech companies’ actions. Making unrealistic claims can erode trust. Being honest about the limitations and potential risks of technology is crucial.

Educating Stakeholders

Education is a key driver of trust in MedTech:

  • Healthcare Professional Training: Healthcare professionals, including doctors, nurses, and technicians, need education and training on the proper use of MedTech solutions. This includes understanding cybersecurity best practices, data privacy, and how to interpret AI-driven diagnostics. Continuous training ensures that these technologies are used safely and effectively.
  • Patient Education: Patients should be active participants in their healthcare decisions. They need to understand the benefits, risks, and implications of using MedTech devices and solutions. Educating patients empowers them to make informed choices and helps alleviate fears or uncertainties.
  • Accessible Information: MedTech companies should provide accessible and easy-to-understand information about their products and services. User manuals, FAQs, and patient guides should be readily available to assist both healthcare professionals and patients.
  • Patient-Provider Collaboration: Promote collaboration between patients and healthcare providers. Patients should feel comfortable discussing their concerns or questions about MedTech with their healthcare teams. This open dialogue fosters trust and ensures that patients are actively engaged in their care.

Building trust in MedTech requires a multi-faceted approach that includes regulatory compliance, transparency, accountability, and education. By adhering to stringent standards, maintaining transparency in their operations, and empowering both healthcare professionals and patients with knowledge, MedTech companies can establish and uphold trust in their technologies, ultimately leading to safer and more effective healthcare delivery.

Section 4: Fortifying Cybersecurity in MedTech

Security by Design

Security by Design is a fundamental principle that should be at the core of MedTech product development.

Concept Explanation

Security by Design entails integrating cybersecurity measures into the very fabric of a MedTech product’s design and development process. It means considering security as a primary requirement from the initial stages of conception and throughout the product’s entire lifecycle.

Early Prioritization

Encouraging MedTech companies to prioritize security right from the outset ensures that security considerations are not treated as an afterthought. This approach reduces the risk of vulnerabilities and weaknesses being introduced as the product evolves.

Benefits

By embedding security into the design, companies can create products that are inherently more resilient to cyber threats. This approach helps prevent security breaches, data leaks, and potential harm to patients while maintaining the integrity and trustworthiness of the MedTech ecosystem.

Data Encryption and Access Control

Data protection is paramount in MedTech, and encryption and access control are key safeguards:

  • Importance of Encryption: Data encryption is a critical mechanism for safeguarding patient data. It ensures that sensitive information, whether at rest or in transit, is transformed into unreadable ciphertext that can only be deciphered by authorized parties. This provides an additional layer of defense against data breaches.
  • Access Control Mechanisms: Access control restricts who can access and interact with MedTech systems and data. Implementing strong access controls ensures that only authorized users, such as healthcare professionals, can access patient records and device controls. This minimizes the risk of unauthorized access or misuse.
  • Patient Data Privacy: Ensuring data encryption and access control mechanisms are in place not only protects patient privacy but also helps MedTech companies comply with data protection regulations, fostering trust among patients and healthcare providers.

Regular Audits and Vulnerability Assessments

Routine cybersecurity audits and vulnerability assessments are essential for proactive risk management.

Audit and Assessment Recommendation

Encouraging MedTech companies to conduct regular cybersecurity audits and vulnerability assessments helps identify potential weaknesses in their systems and products. These assessments should encompass both internal and external evaluations.

Benefits of Proactive Measures

Identifying vulnerabilities proactively allows companies to address them before they can be exploited by cyber attackers. This proactive stance helps prevent security breaches and minimizes the impact of potential incidents on patients and healthcare operations.

Incident Response Planning

Robust incident response plans are crucial in the event of cyberattacks:

  • Need for Incident Response Plans: Stressing the importance of having well-defined incident response plans helps MedTech companies prepare for potential cyber threats. These plans should outline how to detect, respond to, and recover from security incidents.
  • Development and Testing: Guidance on developing and regularly testing incident response plans is essential. Companies should simulate various cyberattack scenarios to ensure that their teams are well-prepared to react swiftly and effectively when an actual incident occurs.
  • Minimizing Downtime: Effective incident response plans help minimize downtime and disruption in healthcare services, ensuring that patient care is not compromised during a cybersecurity incident.

In summary, fortifying cybersecurity in MedTech is imperative for ensuring the integrity and safety of healthcare systems and patient data. By embracing the principles of security by design, implementing robust data protection measures, conducting regular audits and vulnerability assessments, and having well-prepared incident response plans, MedTech companies can bolster their cybersecurity posture and build trust within the healthcare community.

Section 5: Collaboration and Information Sharing

Industry Collaboration

Fostering collaboration within the MedTech industry is pivotal in strengthening cybersecurity and ensuring the responsible advancement of medical technology.

Collaboration Ecosystem

Encouraging collaboration between MedTech companies, healthcare providers, and cybersecurity experts forms an ecosystem where knowledge and expertise are shared. Such partnerships can include joint research initiatives, information sharing networks, and cross-industry forums.

Best Practices Exchange

By collaborating, stakeholders can pool their insights to develop and disseminate best practices for cybersecurity in MedTech. These practices may encompass secure development methodologies, incident response protocols, and strategies for mitigating emerging threats.

Threat Intelligence Sharing

Sharing threat intelligence is a critical aspect of collaboration. It enables stakeholders to stay ahead of cyber threats by exchanging information about new attack vectors, vulnerabilities, and malware trends. This collective defense approach helps the industry respond effectively to evolving threats.

Public-Private Partnerships

Public-private partnerships play a pivotal role in fortifying cybersecurity in the MedTech sector:

  • Government Involvement: Advocating for partnerships between governments, the private sector, and academia can lead to the development of comprehensive cybersecurity frameworks and regulations. Government agencies can provide regulatory guidance, funding for research, and legal frameworks for cybersecurity compliance.
  • Academic Research and Innovation: Collaborations with academic institutions bring fresh perspectives and innovative solutions to cybersecurity challenges in MedTech. Research partnerships can lead to the discovery of novel security technologies and methodologies.
  • Shared Resources: Public-private partnerships often involve sharing resources, such as threat intelligence databases, incident response teams, and cybersecurity training programs. This pooling of resources strengthens the collective ability to respond to and prevent cyber threats effectively.

Conclusion

The future of MedTech is undeniably promising for healthcare transformation, but it also presents significant cybersecurity challenges. Building trust and fortifying cybersecurity are indispensable steps in unlocking the full potential of MedTech while safeguarding patient data and well-being.

In an environment marked by dynamic technological evolution, staying informed about emerging trends, adhering to stringent regulations, and prioritizing robust security measures are vital.

Collaboration and information sharing among MedTech companies, healthcare providers, cybersecurity experts, governments, and academia are key to tackling these challenges collectively. Through these concerted efforts, the MedTech industry can pave the way for a safer, more reliable, and ultimately more impactful future in healthcare.

If you are just starting your journey in MedTech, check out our GDPR guide with iCure for valuable insights on data protection.

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For this website, iCure collects and determines the use and the purpose of any Personal Data uploaded by the visitor, therefore iCure is defined as the Data Controller according to the GDPR.

2.1 Contact Form

iCure collects Administrative Data that the Visitor completed in our contact form available through our Website.

The Administrative Data that Visitor provides to iCure on this contact form are the First name, the last name, the working e-mail address, the name of your organization, and other Personal Data that the Visitor included in the description of its work.

iCure processes these Administrative Data on the lawful basis of the Visitor’s consent (Article 6, 1. a) of the GDPR).

iCure uses these Administrative Data to perform administrative tasks like contacting the Visitor who completed the contact form, to better understand your needs and interests, and to provide you with better service.

2.2 Email

The Visitor can contact iCure through contact@icure.com to get any information about the Company or new job positions. In this email, the Visitor includes his Name, mail address, and any other Personal Data.

iCure processes these Personal Data on the lawful basis of the Visitor’s consent (Article 6, 1. a) of the GDPR).

iCure uses these Personal Data to answer any request from the Visitor and to consider the Visitor’s job application that they sent us by email.

2.3 Newsletters

iCure offers newsletters to provide you with updates, promotional communications, and offers related to our products and services. If you wish to receive our newsletters, we will collect and process your Personal Data for this specific purpose.

iCure processes these Personal Data on the lawful basis of the Visitor’s consent (Article 6, 1. a) of the GDPR). By subscribing to our Newsletters, you explicitly consent to the use of your Personal Data for direct marketing purposes, including the sending of promotional communications and offers by email.

If you do not want your Personal Data to be further processed for direct marketing purposes, you have the right to withdraw your consent at any time, free of charge and without having to provide any justification, by contacting iCure.

3. Security

iCure has implemented appropriate technical and organizational measures to safeguard your Personal Data against any accidental or illicit destruction, loss, modification, deterioration, usage, access, divulgation, and any other unauthorized processing of your Personal Data. We make every effort to protect personal information. However, you should always be careful when you submit personal or confidential information about yourself on any website, including our website.

4. The data retention period and the conditions for deletion

iCure will not retain your Personal Data, as collected, and processed in accordance with this Privacy Policy, for a period longer than necessary to fulfill the purposes described above.

For the Administrative Data from the contact form completed by the Visitor (as described in section 2.1 of this Privacy Policy), these Data shall be stored for a maximum period of 1 month from the completion of the form.

For the Personal Data from the Email completed by the Visitor (as described in section 2.2 of this Privacy Policy), these Data shall be stored for a maximum period of 2 months from the completion of the form.

For the Personal Data from the Newsletters completed by the Visitor (as described in section 2.3 of this Privacy Policy), these Data shall be stored for a maximum period of 11 months from the date of your consent or until you withdraw it.

5. Your rights

You are entitled to access your Personal Data processed by iCure and request their modification or erasure if it is incorrect or unnecessary. To exercise your rights, you may get in touch with iCure by using the electronic contact form available on our website or send a written and signed request to iCure at the email address privacy@icure.com with a copy of your ID or other identification documents, and any document proving that you are the data subject.

In general, where applicable, you also have the right to withdraw consent to the processing at any time. This withdrawal does not affect the lawfulness of processing based on consent made prior to such withdrawal. In certain cases, you also have the right to data portability. Those rights can be exercised by following the abovementioned procedure.

You have the right to lodge a complaint with a supervisory authority, in the Member State of the European Union of your usual place of residence, your place of work, or the place where the violation occurred, if you consider that the processing of personal data relating to you infringes Data Protection Law.

Please, note that the term of processing of such request can take up to one month. Contact: privacy@icure.com

6. Modification

iCure expressly reserves the right to modify this Privacy Policy and you undertake to regularly review the Privacy Policy. By amending the Privacy Policy, iCure will consider your legitimate interests. You will receive a notification if the Privacy Policy is modified. By continuing to actively use the iCure Services after such notification, you acknowledge that you have read the modifications to the Privacy Policy.

7. Information Sharing

Our employees and/or authorized contractors are the people in charge of the Data Processing.

iCure does not sell, rent, or lease any individual’s personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information.

However, iCure reserves the right to supply any such information to any organization into which iCure may merge in the future or to which it may make any transfer in order to enable a third party to continue part or all of its mission.

We also reserve the right to release personal information to protect our systems or business when we reasonably believe you to be in violation of our Terms of Use and Privacy Policy or if we reasonably believe you to have initiated or participated in any illegal activity.

In addition, please be aware that in certain circumstances, iCure may be obligated to release your personal information pursuant to judicial or other government subpoenas, warrants, or other orders.

8. Links to other Websites

This Website may provide links to third-party websites (Instagram and Linkedin) for the convenience of our users. If you access those links, you will leave this website. iCure does not control these third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Policy. For example, other websites may collect or use personal information about you in a manner different from that described in this document. Therefore, you should use other websites with caution and do so at your own risk. We encourage you to review the privacy policy of any website before submitting personal information.

9. Cookies

To get more information on how iCure uses Matomo’s cookies, please check our Cookie Notice.

10. Contact

Please contact us with any questions or comments about this Policy, your Personal Data, and our use and disclosure practices by email at privacy@icure.com If you have any concerns or complaints about this Policy or your Personal Data, you may contact our DPO at privacy@icure.com.

Please, note that the term of processing of such request can take up to one month.

iCure SA

Contact : privacy@icure.com

Last update: July the 26th, 2023.

Information Security Policy

www.iCure.com

1. Introduction

The iCure universe is built on trust. Guaranteeing the confidentiality of the data that are entrusted to us is our highest priority.

The Information Security Policy of iCure abstracts the security concept that permeates every activity and abides by the ISO 27001:2013 requirements for Information Security, so that we ensure the security of the data that iCure and its clients manage.

Every employee, contractor, consultant, supplier and client of iCure is bound by our Information Security Policy.

2. Our Policy

iCure is committed to protecting the confidentiality, integrity and availability of the service it provides and the data it manages. iCure also considers protecting the privacy of its employees, partners, suppliers, clients and their customers as a fundamental security aspect.

iCure complies with all applicable laws and regulations regarding the protection of information assets and voluntarily commits itself to the provisions of the ISO 27001:2013.

3. Information Security Definitions

Confidentiality refers to iCure’s ability to protect information against disclosure. Attacks, such as network reconnaissance, database breaches or electronic eavesdropping or inadvertent information revealing through poor practices.

Integrity is about ensuring that information is not tampered with during or after submission. Data integrity can be compromised by accident or on purpose, by evading intrusion detection or changing file configurations to allow unwanted access.

Availability requires organizations to have up-and-running systems, networks, and applications to guarantee authorized users’ access to information without any interruption or waiting. The nature of data entrusted to us requires a higher-than-average availability.

Privacy is the right of individuals to control the collection, use, and disclosure of their personal information. Our privacy policies are based on the GDPR(https://gdpr-info.eu/) and can be augmented by added requirements of specific clients or law areas.

4. Risk Assessment

The main threats iCure is facing as a company are:

  1. Data Theft;
  2. Data Deletion;
  3. Denial of Service attacks;
  4. Malware;
  5. Blackmail and Extortion.

As providers of a solution used by developers active in Healthcare, we also have to anticipate the risks of:

  1. Attacks on our clients’ data, which could lead to major social damages and a loss of trust in our solution;
  2. Abuse of our solution by ill-intentioned clients, that could impact the quality of the service provided to the rest of our clients.

The motivation of the attackers in the latter cases can range from financial gain to political or ideological motivations.

A last risk is linked to the nature of the healthcare data we handle. We must ensure, that the data we handle are not used for purposes other than those for which they were collected:

A piece of data collected from a patient for the purpose of a medical consultation should not be available to third parties, not even a government agency.

5. Risk Management

The main principles we apply to manage the risks we face are:

  1. Confidentiality by design: All sensitive data is encrypted end-to-end before being stored in our databases. We do not have any access to the data we store. Our client’s customers are the only ones who can decrypt the data we store.
  2. Anonymization by design: Healthcare information that has to be stored unencrypted is always anonymized using end-to-end encryption scheme. This means that the link between the healthcare and administrative information must be encrypted.

Those two principles allow us to minimize the risks of data theft, blackmail, extortion, and coercion by government agency.

  1. Multiple real-time replicas, with automatic failover: We use a distributed database architecture to ensure that our data is available at all times. We use a master-master architecture, each data is replicated at least 3 times. Snapshots are taken every day to ensure that we can restore the data in case of a malevolent deletion event.
  2. Automatic password rotations: no single password can be used for more than 48 hours. Passwords are automatically rotated every 24 hours. In case of a password leak, we can limit the window of opportunity for an attack.

Those two principles allow us to minimise the risks of data deletion, denial of service attacks, and malware.

  1. Minimization of the attack surface: we deploy our systems in the most minimal way. We only expose the network services that are strictly necessary.
  2. Strict dependency management: we only use open-source software that is regularly updated and audited by the community. We favor dependency management software and providers that minimize the risk of supply chain poisoning.

Those two principles allow iCure to minimise the risks of intrusion by vulnerability exploit or supply chain attacks, two risks that could lead to data theft or data deletion.

6. Further Information

This policy is valid as of November 10th, 2022. For futher information please connect with us at privacy@icure.com

Impressum

iCure SA

Rue de la Fontaine 7, 1204 Geneva, Switzerland

CHE-270.492.477

Website: https://icure.com/

Contact email: client@icure.com

Privacy request: privacy@icure.com

This website uses cookies

We use only one cookie application for internal research on how to improve our service for all users. It is called Matomo, and it stores the information in Europe, anonymized and for limited time. For more details, please refer to our and .

Cookie Notice

www.iCure.com

1. Cookies basic information

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology (for further information, visit allaboutcookies.org.)

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

2. Types of cookies

Types of cookies depending on the organisation managing them:

Own cookies: these cookies are sent to the user’s terminal from a computer or domain managed by the owner of the website from which the service requested by the user is provided.

Third-party cookies: these cookies are sent to the user’s terminal from a computer or domain not managed by the owner of the website from which the service requested by the user is provided, but by another organisation that processes the data obtained through the cookies. In addition, if the cookies are installed from a computer or domain managed by the Website owner but the information collected by them is managed by a third party, they will also be considered third-party cookies.

Types of cookies according to the length of time they remain active:

Session cookies: these cookies are designed to collect and store data when the user accesses a website. They are generally used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion (for example, a list of products bought) and disappear when the user logs off or ends the session.

Persistent cookies: with these cookies, the data continue to be stored in the terminal and may be accessed and processed for a period defined by the person/entity responsible for the cookie, which may range from a few minutes to several years.

3. How and what cookies do we use

Strictly necessary/ functional cookies (these cookies are Mandatory): are essential to help you move around a website and use its features. They don’t collect information that identifies a visitor.

Analytical cookies (with your consent): collect information about how visitors use a website and help website owners improve site performance. They don’t collect information that identifies a visitor.

4. Cookies used on our website

Our web analytics open-source program, Matomo, uses two types of cookies for analyzing page usage: a session cookie ("MATOMO_SESSID") that lasts for 30 minutes and a persistent cookie ("_pk_id.xxx") that remains beyond the browsing session, allowing anonymous tracking of website usage for up to 13 months (without collecting personal information). Matomo temporarily stores user data, including IP addresses, on our server in anonymized form for evaluation before deletion. This data is solely used for our personnal analysis, with no sharing with third parties.

  • Host: Matomo
  • Cookie name: MATOMO_SESSID
  • Expiration: Session 30 min

  • Host: Matomo
  • Cookie name: _pk_id.xxx
  • Expiration: 13 months

For the purposes of analyzing website usage and to optimize its services. The legal basis for the use of Matomo is Article 6, 1 (a) of the GDPR (consent).

5. Users preference

The user can, at any time, allow, block or delete the cookies installed on his/her device by changing the settings on the browser installed on his/her computer:

  • Chrome Chrome Settings -> Advanced -> Privacy -> Content settings. For more information, consult Google support or your browser Help.
  • Explorer or Edge: Tools -> Internet options -> Privacy -> Settings. For more information, consult Microsoft support or your browser Help.
  • Firefox Firefox: Tools – > Options -> Privacy -> History -> Customised Settings. For more information, consult Mozilla support or your browser Help
  • Safari Safari Preferences -> Security. For more information, consult Apple support or your browser Help.
  • You will not access the Website through automated or non-human means, whether through a bot, script, or otherwise.
  • You will not use the Website for any illegal or unauthorized purpose.
  • Your use of the Website will not violate any applicable law or regulation.

6. Withdrawing consent

The user may withdraw his/her consent relating to the Cookies Policy at any time, and may delete the cookies stored on his/her device by adjusting his/her internet browser settings, as described above.

7. Cookie settings

This Cookies Policy may be modified when required by the legislation in force at any time or when there is a change in the type of cookies used on the website. For this reason, we recommend that you review this policy every time you access our website so that you are appropriately informed of how and why we use cookies.

8. Contact

Please contact us with any questions or comments about this Policy, your Personal Data, and our use and disclosure practices by email at privacy@icure.com

iCure SA

Contact: contact@icure.com

Last update: September 13th, 2023

Quality Policy

www.iCure.com

At iCure SA, we are committed to excellence in all aspects of our work. Our quality policy is designed to provide a framework for measuring and improving our performance within the QMS.

1. Purpose of the Organization

The purpose of the QMS is to ensure consistent quality in the design, development, production, installation, and delivery of Data processing, security, archival, technical support and protection solutions for medical device software, while ensuring we meet customer and regulatory requirements. The document applies to all documentation and activities within the QMS. Users of this document are members of the iCure Management Team involved in the processes covered by the scope.

2. Compliance and Effectiveness

We are committed to complying with all applicable regulatory and statutory requirements, including ISO 13485: 2016 and ISO 27001:2013. We strive to maintain and continually improve the effectiveness of our quality management system.

3. Quality Objectives

Our quality objectives are set within the framework of this policy and as defined by our Software Development Lifecycle and are reviewed regularly to ensure they align with our business goals. These objectives serve as benchmarks for measuring our performance and guide our decision-making processes.

4. Communication

We ensure that our quality policy is communicated and understood at all levels of the organization. We encourage every member of our team to uphold these standards in their daily work whether they are employees, contractors, consultants, suppliers, clients or any other person involved in building our medical data management software.

5. Continuing Suitability

We regularly review our quality policy to ensure it remains suitable for our organization. This includes considering new regulatory requirements, feedback from customers, and changes in our business environment. By adhering to this policy, we aim to enhance customer satisfaction, improve our performance, and contribute to the advancement of medical technology

iCure SA

Contact: contact@icure.com

Last update: April 17th, 2024